Payment Method

Payment Methods Policy — Suiteroket.com

Last Updated: December 2025

At Suiteroket, we prioritize offering a secure, efficient, and transparent checkout experience. This Payment Methods Policy details our accepted payment options, the transaction process, and the measures implemented to protect your financial information. This policy governs all purchases made on suiteroket.com.

1. Accepted Payment Methods

We provide a variety of secure options to complete your purchase:

1.1 Credit & Debit Cards

We accept all globally recognized major card brands:

• Visa
• MasterCard
• American Express
• Discover
• JCB, Diners Club

All card processing is encrypted and adheres to PCI-DSS compliance standards.

1.2 Digital Wallets and Express Checkout

For speed and convenience, we support:

• Apple Pay
• Google Pay
• PayPal
• Shop Pay

1.3 Prepaid Cards & Gift Cards

We accept prepaid credit/debit cards that are online-enabled. Only official Suiteroket-issued gift cards are redeemable on our site.

1.4 Unsupported Payment Methods

For security and compliance reasons, Suiteroket currently does not accept the following:

• Cash on Delivery (COD)
• Checks or money orders
• Direct bank transfers (unless pre-approved for large bulk orders)
• Cryptocurrency
• Third-party retailer gift cards

2. Currency and Charges

2.1 Transaction Currency

All transactions on suiteroket.com are processed exclusively in USD (United States Dollar).

2.2 Payment Timing

Your payment method is charged immediately upon placing the order and successfully completing the transaction at checkout. We do not ship any order until full and verified payment is received.

3. Payment Authorization and Security Verification

All orders are subject to strict security verification to prevent fraudulent activity:

• Authorization Hold: A temporary hold may be placed by your bank until the payment is fully settled.
• Address Verification Service (AVS): We verify that the billing address provided matches the address on file with your card issuer.
• Fraud Screening: Orders undergo automated and, if flagged, manual fraud screening reviews.

If payment cannot be verified, the order may be delayed or cancelled, and you will be notified immediately.

4. Failed or Declined Transactions

If a transaction fails, it may be due to: insufficient funds, an expired card, incorrect card details, or a security block imposed by your issuing bank.

Action Required: If your payment is declined, please try an alternate payment method, verify all card details are correct, or contact your bank directly to ensure the transaction is authorized. Suiteroket cannot reserve or ship items until payment is successful.

5. Data Security Measures

We implement industry-leading security practices to safeguard your financial data:

• SSL Encryption: All pages handling sensitive data are protected by Secure Sockets Layer encryption.
• PCI-DSS Compliance: We use payment processors that meet the highest standards of the Payment Card Industry Data Security Standard.
• Tokenization: We do not store full credit card numbers on our servers; data is processed via secure tokens.

6. Taxes and External Fees

Applicable sales taxes (state and local) are calculated and displayed transparently at checkout based on the shipping destination. While we do not charge hidden fees, your bank may impose external charges, such as currency conversion fees for non-USD cards.

7. Refunds for Returns

Refunds are processed in strict accordance with our Return & Refund Policy and are always issued back to the original payment method only.

Total Estimated Refund Time: Up to 5 business days. If the original card is expired, your bank is responsible for routing the refund to your new account or card.

8. Payment Disputes and Chargebacks

If you believe there is an error in your billing, please contact us at support@suiteroket.com immediately before filing a chargeback. We will investigate the issue promptly. Unjustified chargebacks may lead to account suspension and refusal of future service.

9. Contact Information

For any questions related to our accepted payment methods, billing, or refunds, please contact us:

• Email: support@suiteroket.com
• Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
• Response Time: We guarantee a reply within 24 hours.