Return & Refund

Return & Refund Policy — Suiteroket.com

Last Updated: December 2025

At Suiteroket, we are committed to providing a transparent and customer-friendly shopping experience. This Return & Refund Policy outlines the terms and procedures for returns, refunds, and exchanges for all purchases made through suiteroket.com.

1. Return Eligibility Requirements

To ensure a smooth and successful return, all items must meet the following criteria:

• Return Window: Returns must be requested within 30 calendar days of the original delivery date.
• Product Condition: Items must be returned in the original, unused, unworn, and unwashed condition. All original tags and packaging must be intact.
• Proof of Purchase: A valid Suiteroket order number or receipt is required for all returns.
• Product Scope: This policy applies to all apparel and accessories purchased directly from suiteroket.com.

We reserve the right to reject any return that shows evidence of wear, damage, odor, or alteration.

2. Non-Returnable Items

The following items are exempt from our Return & Refund Policy:

• Final Sale Items: Products explicitly marked as Final Sale or Clearance on the product page.
• Gift Cards: Non-refundable and non-exchangeable.
• Custom / Personalized Products: Only eligible for return if they arrive defective or damaged.
• Items Damaged by Customer: Products damaged after successful delivery are not eligible for refunds or exchanges.

3. Procedure for Requesting a Return

To initiate a return, please contact our dedicated Customer Support team:

• Email: support@suiteroket.com

Your request must include:

1. Your Order Number.
2. The specific item(s) you wish to return.
3. The reason for the return (e.g., wrong size, defective, changed mind).

Our team will review your request and respond within 24 hours with the return approval, instructions, and the required prepaid shipping label.

4. Return Shipping Costs (No Fees Applied)

Suiteroket is pleased to offer a truly risk-free return process. All returns are 100% free of charge, regardless of the reason for the return.

• Return Shipping Fee: $0.00 (Free for all cases)
• Restocking Fee: $0.00 (No fees deducted from the refund)

5. Refund Processing Timeline

Refunds are processed promptly after the returned merchandise is received and passes our quality inspection.

The total estimated time for the refund to be credited back to your account is up to 5 business days from the date the return is received.

Critical Refund Notes:

• Refunds will be issued exclusively to the original method of payment.
• The refunded amount will be the full price paid for the item(s), as no fees are ever deducted.

6. Exchanges for Size or Color

Exchanges are processed free of charge:

• Condition: The item must meet all eligibility requirements (new, unworn).
• Process: We cover the cost of the return label and the cost of reshipping the new replacement item.
• Availability: Exchanges are dependent on current stock availability.

7. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery for immediate assistance.

• Resolution: We will provide a free replacement or a full refund, and cover all associated shipping costs.
• Evidence: We may request photo evidence to expedite the resolution process.

8. Order Cancellation Policy

Cancellations are accepted only if the order has NOT yet entered the processing or fulfillment stage. Once an order is being prepared for shipment, cancellation is no longer guaranteed and the customer must follow the standard return process.

9. Contact Information

For any questions regarding our Return & Refund Policy, or to initiate a return, please contact us:

• Email: support@suiteroket.com
• Business Hours: Monday – Saturday, 8:00 AM – 7:00 PM EST
• Response Commitment: We guarantee a response to all inquiries within 24 hours.