Shipping Policy

Shipping & Delivery Policy — Suiteroket.com

Last Updated: December 2025

At Suiteroket, we are dedicated to providing a smooth and fully transparent shipping experience. This policy outlines our order processing procedures, delivery timelines, and associated costs for all purchases made through suiteroket.com.

1. Shipping Coverage

We currently offer domestic shipping services exclusively within the United States.

• Service Area: We ship to all 50 U.S. states.
• Exclusions: We currently do not ship internationally. We also do not ship to P.O. Boxes, APO/FPO addresses, or U.S. territories.

2. Order Processing & Handling Time

Once your payment is verified, your order enters the processing and handling stage.

• Orders placed after 5:00 PM EST or on weekends/holidays will begin processing on the next business day.
• We will notify you immediately if any unexpected delays beyond this timeframe occur.

3. Estimated Delivery Time (Transit)

Delivery time begins once the package leaves our facility. This is the carrier’s transit time.

Please Note: Delivery times are estimates only and cannot be guaranteed due to factors beyond our control, such as carrier delays, severe weather, or high holiday volume.

4. Delivery Partners and Tracking

4.1 Shipping Carriers

We partner with major, reliable U.S. carriers:

• USPS (United States Postal Service)
• UPS (United Parcel Service)
• FedEx
• DHL

The carrier selection is optimized based on the package size and final destination.

4.2 Tracking Information

A tracking number will be sent to your registered email address immediately after your order ships. Please allow up to 24 hours for the carrier to update the tracking information in their system.

5. Shipping Fees (Flat Rate)

We maintain a clear and simple pricing structure for shipping:

• Flat Rate Shipping Fee: $6.99 applies to all domestic orders shipped within the United States.
• No Hidden Fees: The cost displayed at checkout is the final shipping charge.
• Shipping fees are non-refundable, except in cases where a refund is legally required.

6. Shipping Issues and Support

If you experience any of the following issues, please contact us immediately:

• The tracking number shows no updates for more than 5 business days.
• The package is marked “Delivered” but has not been received (please check surrounding areas first).
• The order arrives damaged.

If the carrier confirms delivery, Suiteroket is not responsible for stolen or missing packages, as outlined in our Terms & Conditions. We will, however, assist you in filing a claim with the carrier where applicable.